Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping takes 5–10 business days. Express shipping (2–4 business days) is available at checkout. International orders may take 10–20 business days depending on destination and customs clearance.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping fees and delivery times vary by location. Any applicable customs duties or import taxes are the responsibility of the buyer.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to follow your package in real time.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. After that, the order enters processing and cannot be changed. Please contact our support team as soon as possible if you need assistance.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Sale items and personalised products are not eligible for return.

How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

Products & Sustainability

Are your products truly eco-friendly?

Every product in our store is vetted for sustainability. We review materials, manufacturing processes, packaging, and the supplier's environmental commitments. Certifications are displayed on each product page where applicable.

Is your packaging recyclable?

Yes. All Polluxa packaging is made from recycled or biodegradable materials and is 100% recyclable. We use minimal packaging to reduce waste.

Account & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders, save your address, and access your order history more easily.